Terms of service

 

1. INTRODUCTION

Nuvio™ is a premier e-commerce brand specializing in high-quality recovery products, including the Recovery Chiller, Recovery Pod, and Recovery Sauna, designed to enhance physical wellness and aid muscle recovery. Our products are meticulously crafted with cutting-edge technology to deliver exceptional results for athletes, fitness enthusiasts, and individuals seeking to improve their health. Nuvio™ is committed to providing our customers with superior products and services, ensuring satisfaction through innovation, quality, and support.

By accessing, browsing, or using the Nuvio™ website (https://nuviorecovery.com/) or purchasing our products, you agree to comply with and be bound by these Terms of Service, as well as any additional terms and conditions that may apply to specific sections of the site or products and services available through the site. If you disagree with these terms, you should not use this website or purchase products from Nuvio™.

These Terms of Service constitute a legally binding agreement between you (the "User" or "Customer") and Nuvio™. You acknowledge that you have read, understood, and agree to be bound by these terms, including any future modifications. If you are using this website or purchasing products on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms.

Nuvio™ reserves the right, at its sole discretion, to modify or replace these Terms of Service at any time. Any changes or modifications will be effective immediately upon posting the updated terms on the website. You must review these Terms of Service periodically for any changes. Your continued use of the website or purchase of products after posting any changes to these terms constitutes acceptance of those changes.

2. ELIGIBILITY

2.1 Age Requirements

To use the Nuvio™ website (https://nuviorecovery.com/) and purchase products offered by Nuvio™, you must be at least 18 years old or the age of majority in your jurisdiction of residence, whichever is greater. By accessing the website or purchasing products, you represent and warrant that you meet this age requirement. If you are under the required age, you must not use the website or engage in any transactions.

Nuvio™ does not knowingly collect, solicit, or maintain personal information from individuals under 18. If we become aware that we have collected personal information from a minor under the age of 18 without verification of parental consent, we will take steps to remove that information from our records. If you believe a minor has provided us with personal information, please get in touch with us immediately using the contact details provided in the "Contact Information" section.

2.2 User Account Responsibility

To access certain features of the Nuvio™ website or to make purchases, you may be required to create a user account. When creating an account, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You also agree to promptly update your information to keep it accurate, current, and complete. Failure to provide accurate information may result in the suspension or termination of your account.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to accept full responsibility for all activities under your account. Nuvio™ is not liable for any loss or damage arising from your failure to comply with this responsibility.

3. PRODUCTS AND SERVICES

Nuvio™ specializes in innovative recovery solutions designed to enhance wellness and physical recovery. The primary products offered by Nuvio™ include:

Recovery Chiller: An advanced cooling system designed for cold water immersion therapy. It helps reduce inflammation and muscle soreness and promotes faster recovery after intense physical activity. The Recovery Chiller is easy to use and designed for personal and professional use.

Recovery Pod: A portable and compact solution for cold water immersion. The Recovery Pod provides the same benefits as the Recovery Chiller but is designed for users who require a more mobile or space-efficient option. It is ideal for athletes on the go or those with limited space.

Recovery Sauna: A cutting-edge infrared sauna designed to promote relaxation, detoxification, and muscle recovery. The Recovery Sauna uses infrared heat to penetrate deeply into the muscles, providing therapeutic benefits that enhance overall well-being. It is suitable for home use and wellness centers.

Each product is designed with the highest quality and safety standards, ensuring users can achieve optimal recovery outcomes. Detailed descriptions, features, and specifications for each product are available on the Nuvio™ website.

3.1 Product Availability

Nuvio™ strives to ensure that its products are always available to customers. However, product availability may vary due to demand, manufacturing schedules, and supply chain logistics.

Stock Levels: Nuvio™ maintains accurate stock levels on its website, and products are sold on a first-come, first-served basis. If a product is out of stock, it will be indicated on the product page, and customers may be offered the option to pre-order or be notified when the product is back in stock.

Backorders: In some cases, Nuvio™ may allow backorders for popular items. If you place a backorder, you will be informed of the estimated delivery time, and your payment method will be charged at the time of order.

Product Discontinuation: Nuvio™ reserves the right to discontinue any product without prior notice. In the event of a product discontinuation, any outstanding orders will be fulfilled if possible, or customers will be offered a refund or an alternative product.

3.2 Use and Safety Instructions

The products offered by Nuvio™ are designed for safe and effective use when the provided instructions are followed. Each product comes with a set of use and safety instructions that must be adhered to ensure the safety of the user and the longevity of the product.

Users are responsible for reading and following all safety instructions provided with the product. Failure to do so may result in injury or damage, for which Nuvio™ will not be held liable.

The products, especially those involving cold water immersion, heat infrared, require careful use to avoid potential hazards. For example, users should be aware of the risks of prolonged exposure to extreme cold or heat and all users must consult a healthcare provider if they have any underlying health conditions.

Users should also review the product-specific disclaimers provided by Nuvio™. These disclaimers are designed to inform users of the potential risks and to release Nuvio™ from liability in case of misuse or unforeseen incidents. The disclaimers are available on the website and are included in the product packaging.

3.3 Product Manuals

Nuvio™ provides detailed product manuals for each product, ensuring users can access all necessary information to use the products effectively and safely. These manuals are included with the product purchase and available for download on the Nuvio™ website.

The product manuals include comprehensive assembly, use, maintenance, and troubleshooting instructions. They also contain important safety information and tips for maximizing the product's benefits.

4. ORDERS AND PAYMENTS

4.1 Order Process

Nuvio™ has designed a seamless and user-friendly order process to ensure customers can easily purchase their desired products.

Online Ordering: Customers can place orders directly through the Nuvio™ website. To initiate an order, browse the product catalog, select the desired product(s), and add them to the shopping cart. Once the selection is complete, customers can proceed to checkout, where they will be prompted to enter shipping details, choose a payment method, and review the order before finalizing the purchase.

Order Confirmation: After placing an order, customers will receive an order confirmation via email detailing the products purchased, the order number, and the estimated delivery date. This confirmation serves as a receipt for the transaction and should be retained for future reference.

Order Tracking: Customers will receive a shipping confirmation email containing tracking information once an order has been shipped. This allows customers to monitor the delivery status of their purchases in real-time.

Order Modifications and Cancellations: Customers may request modifications or cancellations of their orders within a limited time frame after placing the order. However, modifications or cancellations may not be possible once the order has been processed or shipped. Customers are encouraged to contact Nuvio™ customer support as soon as possible if changes are needed. Nuvio™ does not guarantee that modification or cancellation requests will be successfully processed.

4.2 Payment Methods

Nuvio™ offers a variety of secure payment methods to accommodate customer preferences.

Accepted Payment Methods: Customers can choose from multiple payment options, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment platforms. All payments are processed securely using encryption technology to protect customer information.

Payment Processing: Payments are typically processed at the time of order placement. In some cases, such as with pre- or backorders, Nuvio™ may offer deferred payment options where the payment is only processed once the product is ready to ship.

Payment Security: Nuvio™ takes payment security seriously and complies with industry standards for data protection. Customers can confidently shop, knowing that their payment details are handled securely.

4.3 Pricing and Promotions

Nuvio™ is committed to offering competitive pricing and special promotions to its customers.

Product Pricing: All prices for Nuvio™ products are listed in U.S. dollars (USD) and are subject to change without notice. The price displayed at the time of purchase is the price that will be charged. In the event of a pricing error, Nuvio™ reserves the right to cancel the order and provide a full refund.

Promotions and Discounts: Nuvio™ may offer promotions, discounts, or coupon codes from time to time. These promotions are subject to specific terms and conditions, and often include expiration dates and usage limits. Customers must enter the applicable discount code at checkout to receive the promotional price.

4.4 Billing Information

Accurate billing information is essential to ensure the successful processing of orders.

Billing Address: Customers must provide a valid billing address that matches the address on file with their payment provider. This address is used to verify the payment and may be used for shipping if no separate shipping address is provided.

Billing Errors: In the event of a billing error, such as an incorrect charge or duplicate charge, customers should contact Nuvio™ customer support immediately. Nuvio™ will work to resolve any billing discrepancies as quickly as possible.

Billing Inquiries: For any questions or concerns regarding billing, customers are encouraged to reach out to Nuvio™ customer support. Representatives can assist with payment issues, invoice requests, and other billing-related matters.

4.5 Taxes

Nuvio™ complies with applicable tax regulations and collects sales tax as the law requires.

Sales tax is calculated based on the shipping address provided by the customer and is applied to the total order amount, including shipping and handling charges, where applicable. The specific tax rate varies depending on the state or jurisdiction.

International Orders: For orders shipped outside of the United States, the customer is responsible for any applicable customs duties, taxes, or import fees imposed by the destination country. Nuvio™ is not responsible for these additional charges, and customers should check with their local customs office for more information.

5. SHIPPING AND DELIVERY

5.1 Shipping Policy

Nuvio™ is committed to ensuring that customers receive their products promptly and efficiently. The company has established a clear shipping policy to provide transparency and set expectations.

Shipping Locations: Nuvio™ offers shipping to customers within the United States and select international destinations. The availability of shipping options may vary depending on the destination and product purchased.

Shipping Methods: During the checkout process, a variety of shipping options may be offered.. The options available depend on the destination and the product's weight and dimensions.

Shipping Fees: Shipping fees are calculated based on the selected shipping method, destination, and total order weight. Customers can review and confirm the shipping costs before completing their purchase. Some promotions may offer free shipping on qualifying orders. In most cases, Nuvio™ offers free shipping, although this can be amended or suspended with no prior notice.

Processing Time: Orders are typically processed within 1-2 business days of placing them. During peak periods or for high-demand products, processing times may be longer. Customers will be notified of any significant delays.

5.2 Estimated Delivery Times

Nuvio™ provides estimated delivery times to give customers a general idea of when to expect their products.

Domestic Deliveries (U.S.): For standard shipping within the continental United States, delivery typically occurs within 2-5 business days from the date of shipment.

International Deliveries: Delivery times for international orders vary depending on the destination country, customs processing, and the selected shipping method. Generally, international shipments may take 7-21 business days to arrive.

Delivery Delays: While Nuvio™ strives to meet the estimated delivery times, unexpected delays may occur due to factors beyond the company's control, such as inclement weather, carrier issues, or customs delays. Customers are encouraged to monitor their shipment using the provided tracking information and contact customer support if their order is significantly delayed.

5.3 Handling of Lost or Damaged Goods

Nuvio™ is dedicated to resolving issues related to lost or damaged goods to ensure customer satisfaction.

If a shipment is lost in transit or lost upon delivery, customers should contact Nuvio™ customer support immediately. The company will work with the shipping carrier to locate the missing package. If the package cannot be recovered, Nuvio™ will advise if it is appropriate to contact the shipping company to assist with the resolution. If the shipping company is not able to assist, Nuvio™ will work with the customer to find a resolution.

In the event that a product arrives damaged, customers should document the damage by taking photographs and contacting Nuvio™ customer support immediately. Nuvio™ may request that the damaged item be returned for inspection. Depending on the situation, Nuvio™ will offer a replacement product or a refund for the damaged item.

Some shipments may include insurance to cover loss or damage during transit. Nuvio™ will notify customers if their shipment includes insurance and provide details on how to file a claim if necessary.

6. RETURNS AND REFUNDS

6.1 Return Policy

Nuvio™ strives to ensure customer satisfaction with every purchase. However, if a customer is unsatisfied with their order, Nuvio™ offers a comprehensive return policy.

Customers may return most items purchased from Nuvio™ within 30 days of receipt for a full refund or exchange. The item must be in its original condition, unused, and in the original packaging with all tags, manuals, and accessories included.

Non-Returnable Items: Certain items are not eligible for return, including but not limited to Customized or personalized products, Opened or used items (unless categorized as defective under the product performance guarantee and manufacturer specifications), Final sale items, and Products that pose health or safety risks if returned after use, such as certain recovery products.

6.2 Conditions for Returns

To ensure the return process is smooth, Nuvio™ has established the following conditions for returns:
All customer returns must be pre-arranged with Nuvio™ customer support. Any returns that are not pre-arranged will not be accepted.

Returned items must be in original, unused condition, with all original packaging, tags, manuals, and accessories. Items that show signs of use, damage, or alterations may not be eligible for a refund or exchange.

Unless the return is due to a defective product or an error by Nuvio™, customers are responsible for the cost of return shipping. Nuvio™ recommends using a trackable shipping method and purchasing shipping insurance, as the company is not responsible for items lost or damaged in return transit.

Upon receiving the returned item, Nuvio™ will inspect it to ensure it meets the return conditions. If the item is ineligible, Nuvio™ will notify the customer and offer them the option to return it at their expense.

7. INTELLECTUAL PROPERTY

7.1 Ownership of Content

All content available through the Nuvio™ website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Nuvio™ or its content suppliers and protected by both United States and international copyright laws. The compilation of all content on this website is the exclusive property of Nuvio™ and is protected by U.S. and international copyright laws.

7.2 Trademarks and Copyrights

The trademarks, service marks, logos, and branding used and displayed on the Nuvio™ website are registered and unregistered Trademarks of Nuvio™ and others. Nothing on the Nuvio™ website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the website without the prior written permission of the trademark owner. Nuvio™ aggressively enforces its intellectual property rights to the fullest extent of the law. The Nuvio™ name and logos and all related product and service names, design marks, and slogans are the trademarks or service marks of Nuvio™.

All content included on the site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and software, is the property of Nuvio™ or its content suppliers and protected by international copyright laws.

7.3 License to Use the Site

Nuvio™ grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it or any portion of it, except with express written consent of Nuvio™. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

8. USER CONTENT

8.1 User-Generated Content

Nuvio™ may allow users to post content like reviews, comments, photos, or other materials (collectively, "User Content") on its website or social media platforms. Users are responsible for the User Content they submit and should ensure their contributions are relevant and respectful.

Users maintain ownership of the User Content they post but must ensure they have the right to use and share such content. The users are responsible for ensuring that their User Content does not infringe any third parties' intellectual property rights or other rights.

User Content must comply with all applicable laws and regulations. Users should not post content that involves illegal activities or that promotes unlawful behavior.

8.2 User Feedback and Suggestions

Nuvio™ encourages user feedback regarding its products and services. Users' feedback, suggestions, ideas, or other inputs to Nuvio™ (collectively, "Feedback") are considered non-confidential and non-proprietary.

By submitting Feedback, users agree that Nuvio™ is free to use such Feedback unrestrictedly. Users grant Nuvio™ the rights to use, reproduce, disclose, publish, distribute, and otherwise exploit the Feedback without limitation or obligation of compensation.

Nuvio™ may use Feedback to improve its products and services, develop new features or products, or for other business purposes without any obligation to compensate the users providing the Feedback.

9. DISCLAIMERS AND LIMITATION OF LIABILITY

9.1 General Disclaimer of Warranties

Nuvio™ provides its website and its contents on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Nuvio™ disclaims any duty to update or revise the materials on the website, although Nuvio™ may modify the materials at any time without notice. Your use of the website is at your sole risk, and you assume full responsibility for any costs associated with your use of the website. Nuvio™ shall not be liable for any damages related to your website use.

9.2 Product Safety and Use Disclaimers

Nuvio™ ensures that all products meet high standards of safety and efficacy. However, users must adhere to each product's instructions and safety guidelines. Failure to follow these guidelines can result in personal injury or property damage.

Users should refer to the specific safety disclaimers and usage instructions in the product manuals and the disclaimer card provided with the purchase. These documents contain important information about the proper setup, operation, and risks of using Nuvio™ products.

9.3 Limitation of Liability

In no event will Nuvio™, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or products procured using the site, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

9.4 Indemnification

You agree to indemnify, defend and hold harmless Nuvio™ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

10. COMPLIANCE WITH LAWS

10.1 Applicable Laws

Nuvio™ operates its website and conducts business in compliance with all applicable federal, state, and local laws and regulations of the United States and international laws and regulations where applicable. Users must ensure that using the Nuvio™ website and associated products does not contravene any laws applicable to their jurisdiction. Users must adhere to all legal stipulations regarding online commerce, product use, and conduct.

10.2 Export Controls

Products sold by Nuvio™, including technology and software, are subject to U.S. and international export control laws and regulations. Users must comply with these laws when they purchase, receive, or use Nuvio™ products. According to U.S. and international law, products purchased from Nuvio™ may not be sold, leased, or transferred to restricted countries, restricted end users, or for restricted end-uses.

Prohibited Use: You may not use, sell, or export Nuvio™ products for purposes prohibited by United States law, including, but not limited to, the proliferation of weapons of mass destruction, including nuclear, chemical, and biological weapons or missile technology.

Compliance Verification: Customers may be asked to provide information about their end use and the products' destination to ensure compliance with export control laws.

10.3 Consumer Protection Laws

Nuvio™ adheres to consumer protection laws that aim to protect the rights of consumers and ensure fair trade, competition, and accurate information in the marketplace. This includes honoring warranties, providing refunds for returns based on the terms outlined in the Return and Refund Policy, and ensuring that all product descriptions and advertisements are accurate and not misleading.

Product Safety: All products must meet safety standards stipulated by applicable consumer protection laws. Nuvio™ provides all necessary warnings, instructions, and safety guidelines with its products.

Data Protection: In compliance with data protection laws such as the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents, Nuvio™ is committed to protecting its customers' personal information. Detailed information on customer data collection, use, and protection can be found in Nuvio™'s Privacy Policy.

10.4 Governing Law

All matters relating to your access to or use of the Nuvio™ website, including all disputes, will be governed by the laws of the United States and the laws of the State of California without regard to its conflicts of laws provisions.

11. TERMINATION OF USE

Nuvio™ reserves the right to terminate or suspend a user's access to its website, services, and products under certain circumstances, including but not limited to:

Violation of Terms: Any breach of the Terms of Service or any other agreement that governs your use of Nuvio™'s services, such as the privacy policy or specific service agreements.

Illegal Activities: Engaging in illicit activities, fraudulent behavior, or other conduct that violates applicable laws or regulations.

Security Risks: Activities that compromise the security of the Nuvio™ website, its users, or any associated networks and systems.

12. MISCELLANEOUS

12.1 Entire Agreement: The Terms of Service and any other legal notices and agreements published by Nuvio™ on the website constitute the entire agreement between you and Nuvio™ regarding the website and its services. These terms supersede all prior agreements or communications between the parties regarding the subject matter herein.

12.2 Severability: If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision is deemed severable from these terms and does not affect the validity and enforceability of any remaining provisions.

12.3 Waiver: The failure of Nuvio™ to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any waiver of any provision of these terms will be effective only if in writing and signed by Nuvio™.

12.4 Assignment: You may not assign or transfer these Terms of Service, by operation of law or otherwise, without Nuvio™’s prior written consent. Any attempt by you to assign or transfer these terms without such consent will be null and of no effect. Nuvio™ may assign or transfer these terms at its sole discretion, without restriction.

12.5 Force Majeure: Nuvio™ shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Nuvio™'s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation (including "line-noise" interference). Such circumstances include natural disasters, war, terrorism, riots, embargoes, civil or military authority acts, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

13. AFFILIATE PROGRAMME TERMS

These Affiliate Programme Terms (“Affiliate Terms”) apply to any individual or entity participating in Nuvio’s affiliate, referral, or partner programmes (“Affiliate”).

13.1 Right to Refuse Commission Payments
Nuvio reserves the absolute right, in its sole and unfettered discretion, to refuse, withhold, reverse, or cancel any affiliate commission payment for any reason, including but not limited to suspected breach of these Affiliate Terms, fraud, abuse, or activity deemed detrimental to Nuvio’s business, brand, or customers.

13.2 Prohibited Promotional Methods
The following promotional methods are strictly prohibited and constitute a material breach of these Affiliate Terms. Use of any of the methods below will result in refusal of commission payouts and permanent removal from the affiliate programme:

a. Promotion of affiliate links or discount codes through dedicated discount, coupon, or deal websites, blogs, forums, or groups, unless prior written approval has been expressly granted by Nuvio.

b. Placement or promotion of affiliate links, affiliate discount codes, or any other discount codes on “deals”, “offers”, “coupon”, or similar promotional pages designed primarily to aggregate discounts or promotional codes.

c. Promotion of affiliate links or discount codes through any form of paid advertising, including but not limited to search engine advertising, display advertising, social media advertising, influencer-boosted posts, or any other paid media channels.

13.3 Enforcement and Termination
Any Affiliate found to be in breach of these Affiliate Terms shall have all current and future commission payments refused and their affiliate account permanently restricted or terminated without notice.

Nuvio further reserves the right to permanently refuse participation by any additional affiliate accounts owned, controlled, or subsequently created by the same individual or entity, whether directly or indirectly.

13.4 Final Authority
All determinations regarding affiliate eligibility, commission validity, breaches, and enforcement shall be made solely by Nuvio and shall be final and binding.

Contact Information

For any questions, support needs, or assistance with Nuvio™ products or services, customers can reach out to our dedicated support team through the following channels:

- Email: support@nuviorecovery.com 

- Phone: +1 707 509 3506 (SMS Only)

Our customer support team is committed to providing timely and effective assistance to ensure a satisfactory user experience.

Any legal notices or documentation should be directed to the following address:

Nuvio

17595 Harvard Ave Ste, C-827

Irvine, CA 92614

United States

This address should be used for legal correspondences, including service of process. Please utilize the email and phone contacts provided for routine inquiries or non-legal communications.