Please check all of the following:

1. Check the power cable is securely connected to the chiller and plugged into a power supply.


2. Check the power supply switch and the switch on the chiller are turned on.


3. Ensure your power supply suits 110V.

Please check all of the following:

1. Ensure the pump is fully submerged and is plugged into a power supply.


2. Ensure the port stoppers have been removed from the chiller ports before securing the hoses on.


3. Check the hoses are not twisted or have any folds in them preventing water flow.


4. Remove the weighted water filter from the hose and wash it to ensure it is not clogged.

Please check all of the following:

1. Check that water is flowing out of one of the hoses - if not, check the point above.


2. Ensure sufficient ventilation - leave at least 20 inches of space around the chiller and do not enclose it in any container.


3. Ensure the air temperature doesn’t exceed 85°F - set up in the coolest place possible (indoors if your climate is hot).


4. Ensure the water volume does not exceed 80 Gallons - if it does, try removing some water.

• 

  Universal Compatibility:  Easily set up with any tub for 100% versatility, saving you space and money.

• 

  Powerful Cooling (1/3 HP):  Cool as low as 39°F. For faster cooling, use in cooler areas and avoid spaces above 85°F.

• 

  Automatic Filtration:  Easy maintenance with the included filter. Simply wash and clean the filter once per week.

• 

  Low Energy Cost:  Maintains your set temperature efficiently, costing just 19 cents per day on average.

• 

  Smart Delay Cooling:  Save energy by delaying cooling for whenever you need it to minimize cooling time.

• 

  Always Ready:  Operates 24/7, keeping your ice bath at your set temperature for whenever you’re ready to plunge.

• 

  Easy Setup & Maintenance  A simple 1-minute setup with any tub. Run 24/7 without any maintenance hassle!

• 

  Easy Temperature Control:  Set your ideal precise temperature via the touchscreen display or remote.

• 

  Compact & Portable:  Fit in any home space (bathroom, garage, etc.) & easily move with flexibility.

• 

  Quiet Operation:  Runs at a low 40-50dB, ideal for home gyms or quiet recovery spaces.

• Size: 12" x 12" x 14"

• Weight: 27 Lbs

• Power: 1/3 HP

• Environment Air Temperature Range: 35-85°F

• Ideal Water Volume: Max. 80 gallons (300L) (less water cools faster)

• Power Supply: 110V

• Power Consumption: 300W

• Power Cable Length: 60 Inches

• Water Tubes Length: 79 Inches

• Water Pump Power Supply: 110V

• Water Pump Power Consumption: 35W

• Water Pump Waterproof Rating: IPX8 (100% Waterproof)

• 1 x Recovery Chiller for Ice Bath
• 1 x Recovery Pod Portable Ice Bath + FREE Thermo Lid (Extra)
• 2 x Hoses
• 1 x Water Pump
• 1 x Chiller Power Cable
• 1 x Remote Control
• 1 x Water Filter

• Set your chiller up with any tub or the Nuvio Pod.
• Set your ideal precise temperature via the touchscreen display or remote. Save energy with Smart Delay Cooling for whenever you need it to minimize cooling time.
• The pump draws water from the tub to the chiller, cools to your set temperature, then returns the chilled water to the tub, creating a continuous cooling cycle.
• It senses the temperature with the built-in thermometer, automatically maintaining your set temperature efficiently.
• It operates 24/7, keeping your ice bath at the perfect temperature whenever you’re ready to plunge.

1. Fill your tub or Nuvio Pod with minimal water in the coolest area possible for faster cooling.
2. Place the chiller next to the tub on a stable surface, leaving a 20-inch gap around it for airflow; avoid covering it.
3. Remove port stoppers, securely twist hoses onto chiller ports to prevent leaks.
4. Attach the small hose connector to the water pump, then connect it to one of the hoses.
5. Submerge the pump fully BEFORE plugging it into a power source. You can secure it to the tub’s side if flat.
6. Place the other hose into the tub.
7. Plug in the chiller, switch on the power and remove the screen protector.
8. Set your temperature using the remote or on-screen display. Press ‘SET’ and use UP/DOWN arrows; hold to adjust faster.
9. ALWAYS unplug or turn off the water pump BEFORE entering the tub.

Switching °F/°C: Hold both 'MODE' & 'SET', press 'MODE', use the up arrow to change, then press 'MODE' again to confirm.

The water is automatically filtered with the included filter for hassle-free cleaning. Simply wash and clean the filter once per week. For enhanced cleaning and fresh scent, we recommend using our natural & skin-friendly All-In-One Water Cleaner. You can leave the chiller running 24/7 with no maintenance!

How long does it take to chill the water?

It takes approximately 3 hours to cool to our recommended optimal ice bath temperature (49-52°F) from the average US tap water temperature (60°F). The chiller is designed for 24/7 energy-efficient operation, it keeps your ice bath at your selected temperature with an automatic thermostat. For faster cooling, use in cooler areas, avoid spaces over 85°F and minimize water volume.

How powerful is the chiller, and what temperature can it maintain?

The chiller is 1/3 HP, cooling water as low as 39°F and maintaining energy-efficiently.

What maintenance/cleaning is needed?

The water is automatically filtered with the included filter for hassle-free cleaning. Simply wash and clean the filter once per week. For enhanced cleaning and fresh scent, we recommend using our natural & skin-friendly All-In-One Water Cleaner. You can leave the chiller running 24/7 with no maintenance!

Can the chiller be used with any tub/pod/bathtub?

The Chiller is designed for 100% universal compatibility with no limitations. If your tub holds water, the chiller can turn it into an ice bath!

What is the energy cost to run the chiller?

It operates at 19 cents per day on average, costing just $69 per year (a fraction of the cost of ice or gym/spa memberships).

Is the chiller designed for outdoor use?

The Chiller is designed for both indoor and outdoor use and works effectively in both. However, for faster cooling, use in cooler areas and ensure the air temperature is 35-85°F.

How can I track my order after purchase?

After placing your order, you’ll receive a tracking link and code for real-time updates on your delivery status.

How long does shipping take, and what are the associated costs?

US shipping takes 2-5 days after you place an order and is completely FREE! Nuvio covers all shipping costs.

Do you offer discounts for military personnel or first responders?

Yes, absolutely! Repaying military personnel/first responders for their service is very important to us. Kindly reach out to our 24/7 customer support team and they will provide you with an EXTRA 10% OFF discount code upon receiving proof.

How can I apply a discount code to my purchase?

You can enter discount codes at checkout, in the ‘Discount Code’ box. When you apply it, you will see the savings reflect in your order total. If the discount isn’t applying, contact our 24/7 customer support team for assistance.

We stand by the performance of our products with a 1 Year usability guarantee from the delivery date. We quickly provide a replacement and return label when there are any issues that aren't due to improper use or care. Our standard approach is to issue a replacement rather than a refund when necessary.




If you have any issues at all that aren't due to improper use or care, do not hesitate to contact us right away and our 24/7 customer support team will work closely with you to resolve it as quickly as possible.




Rest assured that our number one priority is you - our customer.

By purchasing, using, or allowing others to use Nuvio’s sauna or sauna steamer products, you acknowledge that you have read, understood, and agree to the following terms and conditions:

MANDATORY MEDICAL CONSULTATION: Users MUST consult a licensed physician or qualified medical professional before using any Nuvio sauna or steamer product. Nuvio is not responsible for any adverse effects resulting from failure to obtain proper medical clearance.

PROHIBITED USE: Do NOT use Nuvio products if you are under 18 years of age.

• Are pregnant or possibly pregnant.
• Have a history of heart disease or high blood pressure.
• Have diabetes or related complications (e.g., neuropathy, retinal damage).
• Have a pacemaker or other implanted medical device.
• Have a history of frostbite or other cold-related injuries.
• Have Hyperlipidemia.
• Have had recent surgery (within the last six months).
• Have epilepsy or a history of seizures.
• Have any other health concerns or risks not listed above.
• Have ever experienced an adverse reaction to cold water exposure.

SUPERVISION REQUIREMENT: Adult supervision is MANDATORY for children and vulnerable individuals near a water-filled ice bath or chiller. Under NO circumstances should children or vulnerable adults enter the ice bath due to drowning risks and potential health complications from cold water exposure.

Preparation Protocol:

• Ensure the ice bath area is clean, dry, and trip hazards-free.
• Place non-slip mats around the ice bath to prevent accidents.
• Keep a phone nearby in case of emergencies.
• Have a buddy system in place - never use the ice bath alone.
• Set a timer for your session to avoid overexposure.

Hydration & Nutrition:

• Hydrate well before and after your ice bath session.
• Avoid using the ice bath on a full stomach or when excessively hungry.
• Wait at least 2 hours before using the ice bath after a heavy meal.

Gradual Acclimation:

• For new users, start with shorter sessions and gradually increase the duration.
• Beginning with water temperatures around 59°F (15°C), slowly decreasing.
• Listen to your body and exit immediately if you experience extreme discomfort, numbness, or dizziness.

Electrical Safety:

• NEVER leave the water pump switched on when using the ice bath.
• You MUST unplug/turn off the water pump AND the Chiller unit prior to entering the water.
• NEVER touch or operate the chiller unit with wet or damp hands.
• Ensure all electrical connections are properly grounded and protected from water splashes.
• Regularly inspect power cords for any signs of wear or damage.

Pre-use Inspection (Leak Detection & Prevention):

• Check the unit, all tubes & connections for leaks prior to each use.
• Implement a systematic leak check procedure, inspecting all connections and potential weak points.
• Verify that all components are securely fastened and in good working condition.
• Clean & sanitize the ice bath & chiller regularly to prevent bacterial growth.

Maintenance & Storage:

• Store the chiller unit in a dry, cool place when not in use.
• Monitor the cleanliness of the ice bath regularly and establish a cleaning schedule based on its frequency of use and visible signs of contamination.

Ventilation Requirements:

• NEVER cover the chiller unit with any objects.
• Ensure at least 20 inches (50 cm) of clear space around the chiller for proper ventilation.
• DO NOT install the chiller in closets, cabinets, or small, unventilated spaces.
• Operate the chiller in a well-ventilated area to prevent overheating.

Operational Precautions:

• Keep fingers & objects away from the ventilation grill & other chiller parts.
• Exercise extreme caution when operating near children and the elderly.
• NEVER turn or store the chiller unit upside down or on its side.
• Please DO NOT climb, sit, or stand on the chiller unit, and do not place objects on top of it.
• Monitor water temperature regularly using a reliable thermometer.
• Avoid sudden temperature changes - allow the system to adjust gradually.

Emergency Procedures:

• CRITICAL: Familiarize yourself with the location and operation of the kill switch before using the chiller unit. This kill switch serves as an emergency shut-off mechanism.
• Familiarize yourself with the emergency shut-off procedure for the chiller unit.
• Keep a first aid kit and emergency contact information readily accessible.
• In case of any malfunction, immediately exit the ice bath and turn off all equipment.

DANGER: Electricity can cause severe injury or death. Your safety is paramount. Before operating any Nuvio equipment, you MUST read, understand, and follow all warnings and instructions in this section and the full instruction manual.

Water Pump Operation:

• NEVER leave the water pump switched on when using the ice bath.
• You MUST unplug/turn off the water pump prior to entering the water.
• The Chiller unit must also be turned off before entering the water.
• Implement a double-check system: verify that the pump & chiller are off, then verify again.

Keeping Equipment Dry:

• Maintain a completely dry environment around all electrical components.
• DO NOT immerse, splash, or spray the chiller unit with water.
• If the unit becomes wet: a) Immediately unplug it from the power source. b) Do not attempt to operate the unit. c) Have the unit inspected and cleared by a qualified technician before further use.

Malfunction Response:

• Unplug the chiller unit immediately if: a) It stops working unexpectedly. b) It fails to operate when switched on. c) You notice any unusual sounds, smells, or performance issues.
• Do not attempt to use or repair a malfunctioning unit yourself.
• Contact Nuvio customer support for guidance.

Power Connection:

• Ensure the chiller unit is plugged into a suitable electrical socket or extension cable that is: a. Properly grounded b. Equipped with a built-in surge protector, c. Rated to handle the power requirements of the unit
• Avoid using multiple adapters or overloading circuits.

Proper Grounding:

• ALWAYS plug the chiller unit into a properly grounded electrical outlet.
• Use only grounded extension cords rated for the power requirements of the unit.
• NEVER remove the grounding prong or use an adapter to bypass it.

Circuit Protection:

• Use a dedicated circuit for the chiller unit when possible.
• Ensure a suitable circuit breaker or fuse protects the circuit.
• Install a ground fault circuit interrupter (GFCI) for additional protection.

Inspection and Maintenance:

• Regularly inspect all power cords, plugs, and outlets for signs of wear or damage.
• Replace any damaged electrical components immediately.
• Schedule professional electrical inspections annually.

By using Nuvio products, you agree to waive any and all claims against Nuvio, its affiliates, employees, and representatives for any injury, loss, or damage resulting from the use or misuse of our products. You acknowledge that cold water immersion and ice bath chillers carry inherent risks and assume full responsibility for your safety and well-being during use.

Indemnification

You agree to indemnify and hold Nuvio, its affiliates, employees, and representatives harmless from any claims, damages, or expenses (including legal fees) arising from your use or misuse of our products or failure to follow the safety guidelines outlined in this disclaimer.

Assumption of Risk

You understand and acknowledge that the use of ice baths and ice bath chillers involves potential risks, including but not limited to hypothermia, shock, drowning, and worsening of pre-existing medical conditions. You voluntarily assume all such risks, both known and unknown, even if arising from the negligence of Nuvio or others.

Nuvio is not responsible for misusing or failing to follow these safety instructions.

Use of Nuvio products is PROHIBITED without fully reading and understanding all provided materials, including but not limited to:

• User manual
• Set-up guide
• Safety notices
• Best practices documentation

It is the user’s sole responsibility to ensure that all products are:

• Operating correctly.
• Used in alignment with the user manual.
• Performing within the product performance guidelines upon receipt.

Any modification, alteration, or improper use of Nuvio products voids all warranties and may create dangerous conditions.

Use the equipment sparingly if you need clarification on any aspect of operation or safety. Before proceeding, contact Nuvio customer support for clarification.

Positioning:

• Always keep the chiller unit upright on a stable, level surface.
• Secure the unit to prevent tipping during transportation.
• Use appropriate lifting techniques and equipment when moving the unit.

Post-Transportation Settling:

• After any transportation, allow the chiller to remain stationary for at least 24 hours before use.
• This waiting period is crucial to allow the refrigeration gas to settle properly.
• Failure to observe this settling period may damage the compressor and void your warranty.